1. What services do you provide?
We offer a full range of care options, including short-term rehabilitation, long-term skilled nursing care, respite care, and hospice services. We also provide therapy services, medical management, and personalized daily assistance.
2. How do I arrange a tour of the facility?
You can schedule a tour by calling our building at (319) 463-5438. We’re happy to accommodate in-person or virtual tours.
3. What is the admissions process?
Our admissions team will guide you through the process, which includes reviewing medical information, insurance coverage, and care needs. We accept both planned and urgent admissions, including evenings and weekends.
4. What should I bring when moving in?
We recommend bringing comfortable clothing, favorite photos, and small personal items to make the room feel like home.
5. Do you accept Medicare and Medicaid?
Yes. We accept Medicare, Iowa Medicaid, and many private insurance plans. Our business office can help you understand your coverage and benefits.
6. What are visiting hours?
We have open visiting hours so family and friends can visit when it’s most convenient. We ask visitors to be respectful of our residents’ schedules and needs.
7. Are medical professionals on-site?
Yes. We have registered nurses (RNs) and licensed practical nurses (LPNs) 24/7. We also have nurse practitioners (NPs) and a medical director (MD) who regularly visit and oversee care. Therapy and other specialists are also available.
8. What is the staffing ratio?
We meet or exceed state staffing requirements, ensuring each resident receives attentive, individualized care. Staffing levels are adjusted to meet the needs of our residents at all times.
9. Can residents personalize their rooms?
Absolutely. Residents are encouraged to bring personal items, photos, and décor to make their space comfortable and familiar.
10. What activities do you offer?
We offer a variety of daily activities—from social events and games to fitness classes and outings—designed to keep residents engaged and connected.
11. How do you keep families informed about their loved one’s care?
We provide regular updates through phone calls and care conferences.
12. What safety measures do you have in place?
We have 24/7 staff coverage, emergency call systems in every room, and policies to protect residents’ health and safety.