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Frequently Asked Questions

What things should I bring with me when admitting to a long term care facility?

When your elder moves into the facility, you will want them to have clothes that they are familiar with and comfortable in. Personal effects and clothing can help make the transition to the nursing facility, as well as, maintain individuality and independence.

In general, all clothing should be machine washable/dryable and of perma-pressed materials. You can bring special clothing items, but you will have to care for them yourself. The facility will label all articles of clothing. Be sure to provide all new items, brought into the facility, so housekeeping/laundry can label the items.

We recommend bringing the following:



  • 5 dresses, and/or 8 back-snap dresses if incontinent
  • 5 changes of underwear, or 8 if incontinent
6 pairs of knee-his, socks or stockings
  • 2 pairs of slippers
  • 2 pairs of shoes
  • 3 pairs of pajamas or gowns, or 6 if incontinent
  • 2 robes
3 sweaters
  • 1 coat and hat/scarf

Personal Care Items

  • Deodorant
  • Body Lotion
  • Powder
  • Shampoo
  • Hairpins and roller (if used)
Brush and comb
  • Make-up/cosmetics (if used)
  • Writing materials
  • Small standing cosmetic mirror for table



5 pants/shirts, 8 if incontinent
  • 5 changes of underwear, 8 if incontinent
2 pairs of shoes
  • 8 pairs of socks
  • 2 pairs of slippers
  • 3 pairs of pajamas, 6 if incontinent
  • 2 robes
  • 3 sweaters
  • 1 coat and hat/scarf (if your elder will occasionally leave the facility)

Personal Care Items

  • Toothbrush
  • Deodorant
  • Body Lotion
  • Powder
  • Shampoo
  • Shaving equipment
  • Brush and comb
  • Writing materials

If you are participating in therapy, you will need an assortment of comfortable, loose-fitting clothes.

Clothing Suggestions

  • Soft-soled shoes or athletic shoes with nonskid soles. Backless shoes are not allowed.
  • Several sets of comfortable athletic clothing, including:
  • T-shirts
  • Sweatpants or stretch pants
  • Shorts, if you have had leg surgery
  • Typical clothing that you would wear at home — such as shirts with buttons — so you can practice getting dressed.
  • Underwear
  • Socks
  • Pajamas, a robe, and slippers with tread or traction


  • Your personal hygiene products
  • Hairbrush or comb
  • Shampoo and other hair care products
  • Makeup
  • Denture adhesive and cleaner, if applicable
  • Note: Many units have items such as toothbrushes and toothpaste available for your use

Other Items to Bring

  • Dentures, hearing aids, and/or glasses
  • Splints, braces, or orthotics, and customized equipment — such as a wheelchair — that you are using at home
  • Any assistive devices you own, such as a cane or walker
  • The name and phone number of your primary care physician
  • A list of any medicines you currently take
  • Any prescription plan identification cards
  • A living will or advance directives, if applicable
  • Note: We can provide you with these resources if needed

Items to Consider Bringing

  • Activities for your “off time,” such as books, magazines, cards, etc.
  • A small amount of cash ($5 or less)
  • The phone numbers of relatives and friends, including the numbers for your emergency contacts
  • A small pad of paper and a pen
  • A laptop computer so you can use the free wireless Internet service

What NOT to bring

  • Perfumes, colognes, or scented lotions, due to allergies of other patients and staff
  • Valuables
  • Large amounts of cash
  • Medications

What are visiting hours?
Each of our facilities recommend visiting from 8am until 8pm, after that time they lock their doors as most residents are asleep. But you are welcome to visit 24 hours a day. Please call in advance for after hours visits to ensure access.

How do I find out about activities provided for the resident?
Each facility strives to create social programs and individualized activities to match the capabilities and needs of each resident. This also has a powerful impact in the healing process of those residents involved in some type of rehabilitation. Specific activities include: active resident councils, musical performances, current events update, reading the newspaper, singing exercises, fitness activities, stretching exercises, religious meetings, outside entertainment, games, trivia, history, and volunteer involvement. We also strongly encourage families to participate with the residents in various activities.

A monthly calendar is posted to keep residents informed of upcoming events such as birthday parties, movies, musical programs, outings, candlelight dinners, ice cream socials and other special events. We always welcome friends and family to visit and attend our special events.

What role does Social Services play?
Each social services team assists both residents and their families during transitional periods. They also provide essential information, manage requests and concerns, and help in care and discharge planning for each resident. They can arrange professional services for: Dental, Vision, Podiatry, Audiology, Power of Attorney, Dementia assessment, Psychosocial and Psychiatric Evaluation, and Individual therapy.

How is the laundry done? Can family members take laundry home?
Should you wish to have your laundry washed by a facility, please notify the front office upon admission. Subsequently, if a family/care giver is going to take care of the laundry at home, please let the nursing station know your plans. This way, the staff can place a sign on the closet door notifying our housekeeping staff to leave the clothing for family pick up. We request that family provide a hamper for clothes and pick it up twice a week.

All personal clothing is washed in an industrial washing machine at a temperature of 180 degrees. Make sure your loved ones’ clothing is appropriate for washing and drying in these hot temperatures. Avoid bringing clothing that requires cold or warm water, special care, or is subject to damage and fading. All clothing must be labeled. Please label the clothing with the resident’s name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked including socks, shoes, and other personal items.

What articles of clothing should we bring?
We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with resident’s name in permanent ink and entered into the residents’ personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that residents do not keep valuable jewelry or large amounts of cash in the facility.

Is there any private space available to use?
You may reserve the activities lounge for any special events (birthday, holidays, meals) with notice.

Can children visit?
We encourage children to visit, however, we ask you to alert the charge nurse to anyone visiting the facility under the age 12.

Can we bring a family pet to the facility?
We would love for your family pet to come visit. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and should have all current vaccinations.

How often will a physician or health professional visit?
Physicians generally see residents upon admission and once every 30 days thereafter. However, our nursing professionals are in constant contact with all of the physicians that visit the facility. Some insurance companies require that physicians visit more often. Check with our nursing staff for further information.

Can I take my loved one home for a visit?
Residents may have a leave of absence only with a physician’s authorization, which can be arranged through the nursing staff. Upon arrival and departure, the resident or responsible party must sign the LOA (leave of absence) book, located at the nursing station.

Is smoking permitted in the facility?
For the safety and welfare of all residents and staff, all of our facilities are non-smoking. There are designated smoking areas in the outdoor areas.

Can I bring in my loved one’s favorite food?
Consistent with the provision of special diets, always consult with the nursing staff before bringing food to residents. Any food kept in the resident room must be in properly sealed containers.

Is there someone who provides haircuts?
Yes, we have beauticians available.

Will my loved one have telephone access?
All of the rooms currently feature a telephone hookup. Please inquire about service activation. However; feel free to bring in your cell phone.

Will my loved one have internet access?
WiFi Internet is provided for residents and their guests.

How often will the Rehabilitation staff work with my loved one?
Your rehab director can inform you of the rehabilitation program designed for your loved one.

Will Medicare cover my stay in the facility?
Residents must have a Medicare card that reads “Hospital Insurance.” They must also be admitted to the facility with a physician order within 30 days of a three consecutive night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, a daily co-insurance co-pay is required. Medicare does not cover skilled nursing fees over 100 days.

Who do I talk to about food preferences? Are there alternate options to each day’s menu?
Upon admission our Registered Dietitian and/or Food Service Director will interview your loved one regarding special needs with regards to food preferences. Our own food service personnel prepare all the meals. Special care is taken to serve flavorful and appetizing foods. All menus are developed according to prescribed medical diets ordered by the physicians.
Should you wish for another food item on a particular day’s menu, please make the CNA aware of your request. This information will be passed on to the Food Service Director and they will try their best to accommodate needs.

Our Dietitian and Food Service Director also monitor nutritional status using monthly weights, daily intake records and relevant lab data. The results of these assessments are discussed at care conferences.

What do we do if we have personnel concerns?
Our primary concern is that your loved one feels comfortable, and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our social services department. They will be able to address any apprehensions you may have regarding any particular staff members.

What is an Ombudsman?
An Ombudsman is an advocate for residents. They are a third party person NOT employed by the facility who comes by the facility periodically to monitor the activities of the facility. They are not able to tell the facility what to do, but are able to be a voice for a resident with a concern.

Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?
We employ a full time Business Office Manager at each facility for all financial and billing concerns. Should you have any questions regarding these matters please make an appointment to see our Business Office Manager by contacting the front desk/receptionist at the facility.

The Administrator will guide you through the necessary forms required on admission and review the rules and regulations regarding Medicare, Medicaid and various insurances.